Terms of Service
Last updated 15 September 2026
These terms govern your use of RelayCrew. They are written to be read rather than skimmed, and the parts that actually constrain you are stated plainly instead of buried.
1. What the service is
RelayCrew provides managed AI workers that answer inbound calls, qualify enquiries, book appointments, follow up on quotes and report on outcomes for your business. We build, train and operate them on your behalf.
The specific bots included depend on your plan. Starter Crew includes three. Complete Crew includes all five.
2. What the service is not
It is not a field service platform. It does not route technicians, manage a job board, track inventory or handle invoicing.
It does not make outbound cold calls, message purchased lists or contact anyone who has not first contacted your business.
It does not provide legal, medical, insurance, financial or real estate advice, and it is not a substitute for a licensed professional in any regulated field.
3. Your responsibilities
Accurate configuration
The service is only as accurate as the information you give us. Your service area, hours, pricing ranges, scheduling rules and escalation boundaries are set from what you tell us during onboarding. If they change, you must tell us. We are not responsible for outcomes caused by configuration you did not update.
Legal compliance in your business
You remain responsible for your own regulatory obligations — licensing, permits, consumer protection, industry rules and anything specific to your trade. Using RelayCrew does not transfer any of that to us.
Call recording consent
Calls are recorded. Ava discloses this at the start of every call and captures consent. You must not disable or circumvent that disclosure. Recording without consent is a criminal offence in Florida and several other states, and any instruction to suppress the disclosure will be refused.
Text messaging
Missed-call texts reply only to numbers that have just called you. You must not ask us to message lists, prospects or anyone who has not contacted your business. STOP requests are honoured permanently and cannot be overridden.
4. What we are responsible for
Building and training your crew to the configuration agreed during onboarding. Operating it and keeping it running. Correcting it when it gets something wrong. Updating it when you tell us your business has changed.
Notifying you of material service changes, and keeping your data as described in the Privacy Policy.
5. Accuracy, and the limits of it
AI systems make mistakes. Ava will occasionally mishear, misclassify a call, or book something imperfectly. We design around that with escalation boundaries, human review during setup, and full transcripts — but we do not claim perfection and you should not rely on us as though we had.
Anything commercially significant escalates to a human by design.Pricing outside your stated ranges, contract commitments, refunds, complaints and regulated questions are handed to you rather than decided by software.
You should review call records periodically, particularly in the first weeks. If something is being handled wrongly, tell us and we will fix it.
6. Data protection roles
For calls handled on your behalf, you are the controller and we are the processor. Your customers’ information belongs to you. We process it on your documented instructions, which are the configuration set during onboarding.
That means you decide what is collected and how long it is kept, within the options we offer. It also means the obligations to your customers under privacy law remain yours. We will support you in meeting them — responding to access and deletion requests, providing records — but we do not assume them.
We will not use your customers’ call data for any purpose other than providing the service to you. We will not sell it, and we will not use it to train general-purpose AI models.
7. Service levels, and what we do not promise
We aim for continuous availability and we monitor for outages. We do not offer a contractual uptime guarantee, and we would rather say that than publish a number we cannot stand behind at this stage.
The service depends on third parties — telephony carriers, AI model providers, cloud hosting. An outage at any of them interrupts us and is outside our control. During an outage, calls fall back to your normal handling.
If the service is materially unavailable for an extended period, tell us and we will credit the affected time. If we cannot restore it, the cancellation terms apply and the minimum term does not.
8. Fees and billing
Starter Crew is a one-time setup fee of $995 plus $799 per month. Complete Crew is $1,995 setup plus $1,499 per month. Prices are in US dollars and exclude any applicable tax.
The setup fee is charged on signing. Monthly fees begin when your crew goes live and recur monthly in advance.
There is an initial 90-day minimum term. After that the agreement continues month to month until cancelled. Cancellation is covered in the Cancellation Policy.
Billing is flat. There is no per-minute charge, no per-call charge and no overage, regardless of volume. We may change pricing with 30 days written notice, and you may cancel before a change takes effect.
9. Suspension and termination
We may suspend or terminate the service if fees go unpaid after notice, if you use the service for unlawful purposes, if you ask us to disable consent disclosures or message people who have not contacted you, or if your use creates genuine legal risk to us or to callers.
We would always rather raise a concern with you first than terminate. But the consent and outbound-messaging rules are not negotiable, because the exposure they create is criminal rather than commercial.
10. Intellectual property
The RelayCrew name, the bot personas, the system and its configuration tooling remain ours. You get a licence to use the service during your subscription, not ownership of it.
Your business information, your customer data, your call records and transcripts remain yours. On termination you can request an export and we will provide it in a usable format.
11. Disclaimers
The service is provided as is. We do not warrant that it will be uninterrupted, error-free, or that it will produce any particular business outcome. Statements on this site about typical results are illustrative and are not a guarantee of what your business will experience.
We depend on third parties — telephony carriers, AI model providers, cloud hosting. An outage at one of those can interrupt the service and is outside our control.
12. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the service is limited to the amount you paid us in the twelve months before the claim arose.
We are not liable for indirect, incidental, consequential or punitive damages, including lost profits, lost business or lost opportunity, even if we were told such damages were possible.
Nothing here limits liability that cannot lawfully be limited.
13. Indemnity
You agree to indemnify us against claims arising from your use of the service in breach of these terms, your own regulatory non-compliance, or information you gave us that was inaccurate.
14. Governing law and disputes
These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules.
Any dispute will be brought in the state or federal courts located in St. Lucie County, Florida, and both parties consent to that jurisdiction.
Before filing anything, both parties agree to raise the issue in writing and attempt to resolve it for 30 days. Most disagreements are a misunderstanding about configuration and are fixed in an afternoon.
15. Changes to these terms
We may update these terms. Material changes will be emailed to active customers at least 30 days before taking effect, and you may cancel before they do. Continuing to use the service after that means you accept the change.
16. Assignment and entity change
RelayCrew currently trades as a sole proprietorship. When a legal entity is formed, this agreement will be assigned to that entity and you will be notified. Your terms, pricing and data handling will not change as a result of that assignment.
You may not assign this agreement without our written consent, which we will not unreasonably withhold — if you sell your business, say so and we will move the account.
17. Contact
crew@getrelaycrew.com